{"id":81,"date":"2017-02-18T20:28:25","date_gmt":"2017-02-18T20:28:25","guid":{"rendered":"http:\/\/localhost\/blendly-blog\/?p=81"},"modified":"2020-11-22T15:29:10","modified_gmt":"2020-11-22T15:29:10","slug":"5-tips-to-increase-your-footfall","status":"publish","type":"post","link":"https:\/\/blendly.co.uk\/blog\/5-tips-to-increase-your-footfall\/","title":{"rendered":"5 Tips To Increase Your Footfall &#8211; It&#8217;s All About Your Coffee"},"content":{"rendered":"<p>There are various reasons why customers does not tell you they you have a bad <a href=\"https:\/\/blendly.co.uk\">coffee<\/a>. Blendly summarized some of those tips to increase your footfall and tells how they solve them effectively.<\/p>\n<h4><strong>No\u00a0easy communication channels<\/strong><\/h4>\n<p>Most companies nowadays have a dedicated hotline or e-mail address <img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-67 alignleft\" src=\"https:\/\/blog.blendly.co.uk\/wp-content\/uploads\/2017\/02\/cropped-blendly-logo.jpg\" alt=\"Blendly logo\" width=\"248\" height=\"209\" \/>through which customers can contact their customer support department. But sometimes customers want an easier channel to contact them and complain about their bad experience\u2014through social media, for instance.<\/p>\n<p>Although opening up an official company account on Twitter or Facebook means letting any customers interact with you publicly, it also gives you a chance to address their complaints faster and in a more convenient manner.<\/p>\n<p>Other customers who happen to come across certain complaints can also recognize your professionalism and effort to improve their experience\u2014as long as you manage to respond in a sufficient yet effective way.<\/p>\n<h4>Better and more public channels to vent out on the Internet<\/h4>\n<p>From Yelp to TripAdvisor, there are more and more review websites for any <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-152\" src=\"https:\/\/blog.blendly.co.uk\/wp-content\/uploads\/2017\/03\/too-cool-for-hell-225x300.jpg\" alt=\"increase your footfall\" width=\"155\" height=\"207\" srcset=\"https:\/\/blendly.co.uk\/blog\/wp-content\/uploads\/2017\/03\/too-cool-for-hell-225x300.jpg 225w, https:\/\/blendly.co.uk\/blog\/wp-content\/uploads\/2017\/03\/too-cool-for-hell-768x1024.jpg 768w, https:\/\/blendly.co.uk\/blog\/wp-content\/uploads\/2017\/03\/too-cool-for-hell.jpg 1536w\" sizes=\"auto, (max-width: 155px) 100vw, 155px\" \/>kind of businesses out there. This might partly be the reason why your customers prefer to vent out about their bad experience there, as they can rate your service and share about it with other users.<\/p>\n<h4>Complicated complaint processing mechanism<\/h4>\n<p>An angry customer would not want to face a complex mechanism to process their complaint. Sometimes this happens when, for instance, a customer support hotline gives them too many extensions to select in order to get to <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-242 size-full\" src=\"https:\/\/blendly.co.uk\/blog\/wp-content\/uploads\/2017\/03\/High-Street-Is-changing-BRB-images.jpg\" alt=\"increase your footfall\" width=\"275\" height=\"183\" \/>the right department. It can also occur when a customer support person passes their call from one person to the next. At the end, your customer will only get more frustrated.<\/p>\n<p>Blendly solves this by allowing\u00a0customers to give their complaints and feedback very easily through their hotline and website. They even have a live customer support\u00a0that you can chat with at anytime.<\/p>\n<h4>Customers feel there is nothing to gain from complaining<\/h4>\n<p>Most of the time, customers who experience a bad service will prefer to tell their family or friends about it\u2014they just don\u2019t see a point to go all the way and complain to your business about it. But keep in mind that this does not mean\u00a0your service is always flawless\u00a0at all times.<\/p>\n<p>Take a page out of restaurants and their comment cards. If you have a web-<img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-235 alignleft\" src=\"https:\/\/blog.blendly.co.uk\/wp-content\/uploads\/2017\/03\/Old-People-oiu3rr-300x163.jpg\" alt=\"\" width=\"300\" height=\"163\" srcset=\"https:\/\/blendly.co.uk\/blog\/wp-content\/uploads\/2017\/03\/Old-People-oiu3rr-300x163.jpg 300w, https:\/\/blendly.co.uk\/blog\/wp-content\/uploads\/2017\/03\/Old-People-oiu3rr-768x417.jpg 768w, https:\/\/blendly.co.uk\/blog\/wp-content\/uploads\/2017\/03\/Old-People-oiu3rr-1024x556.jpg 1024w, https:\/\/blendly.co.uk\/blog\/wp-content\/uploads\/2017\/03\/Old-People-oiu3rr.jpg 1319w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>based business, for instance, you can conduct a regular online survey where customers can rate your service and give their views about what can be improved. This way, your customers will feel that you value their opinions and constantly maintain a good customer experience standard.<\/p>\n<p>Blendly gathers all the complaints and feedback from the customers and use it as a basis to improve their services more.<\/p>\n<h4>Ignorance on service quality after multiple complaints<\/h4>\n<p>Even though it rarely happens, some businesses might ignore to improve the quality of their service even after receiving complaints from multiple customers. This case very likely leads to a negative public reputation that <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-238 size-full\" src=\"https:\/\/blendly.co.uk\/blog\/wp-content\/uploads\/2017\/03\/High-Street-is-changing-images.jpeg\" alt=\"increase your footfall\" width=\"275\" height=\"183\" \/>can bring your business down: customers are taking your bad service for granted, they don\u2019t even bother to complain anymore, let alone do business with you.<\/p>\n<p>That\u2019s why it\u2019s crucial for a business to never disregard even the smallest complaint it receives and always make an effort to up the service.<\/p>\n<p>Blendly highly considers the complaints of their customers. A single complaint is enough for the company to solve it right on the spot.<\/p>\n<p>If you&#8217;re interested on getting to know them, visit <a href=\"http:\/\/blendly.co.uk\/\">blendly.co.uk<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are various reasons why customers does not tell you they you have a bad coffee. Blendly summarized some of those tips to increase your footfall and tells how they solve them effectively. No\u00a0easy communication channels Most companies nowadays have a dedicated hotline or e-mail address through which customers can contact their customer support department. &hellip; <a href=\"https:\/\/blendly.co.uk\/blog\/5-tips-to-increase-your-footfall\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">5 Tips To Increase Your Footfall &#8211; It&#8217;s All About Your Coffee<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":275,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[112,101,102,116,115,111,99,96,119,97,98,108,103,118,105,106,114,95,92,80,104,100,113,109,110,107,117],"class_list":["post-81","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-barista-plans-case-studies","tag-anza-espresso","tag-brodies","tag-brodies-edinburgh","tag-brodies1867","tag-brodies1867-co-uk","tag-bureau-espresso","tag-c-g-coffee","tag-caber-coffee","tag-caber-coffee-limited","tag-carraro-coffee","tag-carraro-coffee-1837","tag-crema-espresso","tag-darwin-coffee","tag-drum-roaster","tag-gama-espresso","tag-gia-espresso","tag-glen-lion","tag-itaian-aroma","tag-italian-dark-roast","tag-kimbo-coffee","tag-kingsley-espresso","tag-mathew-algie","tag-red-box-coffee","tag-tierra-verde","tag-tierra-verde-espresso","tag-tiki-espresso","tag-traditional-drum-roaster"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Tips To Increase Your Footfall - It&#039;s All About Your Coffee<\/title>\n<meta name=\"description\" content=\"There are various reasons why customers does not tell you they you have a bad coffee. 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